IdleWatch is a game about pulling, trading, and displaying watches. If something's broken, a purchase didn't come through, or you've just got a question, this is where to reach us.
We read every message and typically reply within a few days. Include your device (e.g. iPhone 15, iOS 18) and, if it's a bug, what you were doing when it happened.
A gem purchase didn't show up
Force-quit and reopen the app first — most purchases finish crediting on next launch. If it's still missing, email us your Apple order ID (find it in your iPhone's Settings → your name → Media & Purchases → Purchase History) and we'll credit it manually.
Will I lose my collection if I reinstall or switch phones?
Your collection lives on your device, not in the cloud. Before reinstalling or switching phones, use Backup & Restore in the app's menu to generate a backup code, then restore it on the new install.
A Market trade or listing looks wrong
Email us the watch name and, if you have it, the seller's display name or listing time, and we'll look into it.
Game Center won't connect or sync
Make sure you're signed into Game Center in iOS Settings first, then reconnect from IdleWatch's profile screen. Game Center is only used to verify your Market identity — your saved progress stays on your device either way.
I want my account data deleted
Email us and we'll delete your Market and leaderboard data from our servers. Deleting the app removes everything stored on your device.